CAPTION
L- Mr Ikenna Chidi-Ebere, Head Consumer Protection Department of National Pension Commission, PenCom, Mr. Abdulquadri Dahiru, Head Corporate Communication and Mr. Olusanya Ogunbiy of PenCom during the Seminar for Pension Journalists in Abuja today
By Favour Nnabugwu
National Pension Commission (PenCom) has created a new platform, Consumers Protection Department (CPD) that enables contributors and retirees lodge in their complains and get swift response as the Commission receives 200 complaints everyday.
Head, Consumer Protection Department, Mr. Ikenna Chidi-Ebere said that the department records about 150 to 200 compliance everyday, adding that the department is focused on the area of data capturing to achieve their results.
He informed that the platform are daily monitored to proactively ensure smooth response to the compliants and inquires received.
The commission at the 2023 journalists conference with the theme: Transforming Service Desk in the pension Industry: Strategic for improving efficiency and customer satisfaction said the new platform, Consumers Protection Department (CPD) was created to enhance customer service in the pension Industry by continuously liaising with the pension fund operators to ensure that services were effectively rendered to consumers.
Chidi- Ebere whose paper is titled, ‘Enhancing Customer Service in the Pension Industry: PenCom’ New strategic plan’, said the platform was established to replace its erstwhile Corporate Responsibility and ServiCom Department by the National Pension Commission (PenCom) in keeping to its Corporate Strategy initiative for 2023-2027.
He said, “Contributors and retirees play a crucial role as stakeholders in the pension Industry, as such, ensuring their satisfaction through effective and efficient service delivery and compliant resolution aligns perfectly with the commission’s mandate to achieve excellence in service delivery.
